At 1998 Rich, we believe that online casino entertainment is only meaningful when enjoyed responsibly. Responsible gaming is more than a slogan — it is our genuine commitment to ensuring every player in Malaysia plays in a safe, controlled, and enjoyable environment without causing harm to themselves or their loved ones.
Responsible Gambling means enjoying gambling activities — whether it's Live Casino, online slots, baccarat or Sports Betting — as a form of controlled entertainment, by setting clear limits and never wagering more than you can afford to lose.
At 1998 Rich, we define responsible gambling through three core principles:
Remember: Outcomes in casino games are entirely random. No strategy, "hot technique" or pattern can guarantee a win. Every slot spin, every baccarat hand and every goal in a football match is independent of what came before.
1998 Rich provides a range of responsible gambling tools that you can activate directly from your account settings, without needing to contact customer support. These tools are designed to help you maintain full control over your gambling habits:
Set daily, weekly or monthly deposit limits via FPX, Touch 'n Go, GrabPay or other methods. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the system will automatically block your play until the limit period resets.
Set the maximum amount of time you can spend on the platform each day or each week. The system will send you a reminder as you approach your time limit.
Take a short break of 1 day to 6 weeks without closing your account. During the break period, you will not be able to log in or make any deposits to the platform.
The most powerful option — exclude yourself from the platform for 6 months, 1 year, 3 years or permanently. During this period, we will block all promotional communications to you.
Enable automatic notifications to remind you of the amount deposited, time spent and your limit status at any time.
How to Activate: Log in to your account → click the profile icon → select "Responsible Gaming Settings" → choose the tool you need. All changes that reduce limits take effect immediately. Requests to increase limits require a 72-hour waiting period.
Gambling problems rarely appear overnight. They typically develop gradually, and many people do not realise it until the situation becomes serious. Recognising the early warning signs is the most important first step in responsible gaming. Here are the warning signs to watch out for:
Borrowing money to gamble — using personal loans, credit card debt, or borrowing from family and friends to fund gambling.
Chasing losses — continuing to play after a loss in hopes of winning back money already lost, leading to even greater losses.
Concealing gambling habits — lying to a partner, family members or employer about the time and money spent on gambling.
Significant mood changes — feeling restless, irritable or depressed when not gambling, or only feeling happy while gambling.
Neglecting responsibilities — work, school, family and daily responsibilities are neglected due to an excessive focus on gambling.
Feeling the need to bet more — needing to bet increasingly larger amounts to get the same thrill, similar to drug tolerance.
Withdrawing from social life — withdrawing from social activities, hobbies and friends you once enjoyed in order to spend more time gambling.
Persistent financial difficulties — unable to pay bills, rent or basic family needs due to money spent on gambling.
If you recognise two or more the signs above in yourself, this is a serious signal that you may be experiencing a gambling problem. Do not wait for things to get worse — please use our responsible gambling tools or contact a professional helpline immediately.
Answer the following questions honestly to help you assess whether your gambling habits are still within healthy limits. This is not a clinical diagnosis, but it can help you make more informed decisions about responsible gaming.
1. Have you ever wagered more than you originally planned when you first started playing?
2. Have you ever borrowed money or sold possessions to fund your gambling?
3. Has someone close to you ever expressed concern about your gambling habits?
4. Have you ever felt the need to hide your gambling activity from family or friends?
5. Have you ever tried to stop gambling but found that you could not?
If you or someone you know is experiencing a problem with responsible gaming, please do not be ashamed to seek help. Problem gambling is a treatable mental health condition, and there are a variety of support resources available to Malaysians:
From 1998 Rich: If you reach out to us for help with a gambling problem, we commit to responding with full empathy and without any judgement. Your wellbeing matters far more to us than any business transaction.
1998 Rich takes child protection responsibilities extremely seriously. Our platform is for players aged 18 and above only. We implement multiple layers of controls to ensure that children and minors cannot access our services:
If you suspect a child has accessed our platform, please contact us immediately at support@1998rich.biz. We will investigate and take appropriate action without delay.
Self-exclusion is a responsible gaming the most powerful tool we offer. It allows you to block your own access to the platform 1998 Rich entirely for the duration you choose. Here is how it works:
Access your account settings and navigate to the "Responsible Gaming" section.
Choose from 6 months, 1 year, 3 years, or a permanent exclusion with no time limit.
Additional verification is required to prevent misuse of this tool.
Your account is blocked immediately. All promotional emails are stopped automatically.
You will need to manually contact support to reactivate your account. There is no automatic reactivation.
Those closest to someone struggling with a gambling problem are often the first to notice changes in their behaviour. If you are concerned about a loved one's gambling habits, here are some practical guidelines:
Recovery from a gambling problem is a journey, not an overnight destination. Consistent, compassionate support from family and friends is one of the most important factors in achieving long-term recovery.
Our commitment to responsible gaming is not merely a policy on paper — it is embedded in every aspect of our platform
All new players are required to submit their MyKad or passport for strict age verification before making their first deposit. We use an automated KYC system that verifies document authenticity in real time, ensuring no children or minors can access our platform.
From daily deposit limits as low as RM10 to multi-year self-exclusion, every responsible gambling tool at 1998 Rich accessible directly from your account settings without needing to contact support. Limits that reduce your wagering take effect immediately, while limits that increase require 72 hours — this is for your protection.
Our AI system continuously monitors each player's gaming patterns. If it detects patterns that suggest risk — such as unusually long sessions, sudden deposit spikes following a losing streak, or wagering at odd hours — our team will proactively reach out to you.
All our responsible gaming resources are fully available in Bahasa Melayu, ensuring Malaysian players can understand their rights, the tools available and how to seek help without any language barrier. Our support agents also converse in Bahasa Malaysia and English.
Our system automatically stops all promotional communications — bonuses, special offers, marketing emails — to players who have set self-control limits or who have been flagged as at-risk by our detection system. We put your wellbeing above business profit.
Our responsible gaming practices are independently audited annually to ensure all control tools function as promised. Audit reports are available for review by the relevant authorities. We also voluntarily report our responsible gaming statistics as part of our transparency commitment.
Easily access all our protection tools — designed specifically for Malaysian players
Calculate the maximum amount you can afford to spend on gambling entertainment based on your monthly income and expenses.
Your gambling activity is automatically logged in your account — check your deposit history, withdrawals and play time whenever you need.
Receive a monthly summary report via email showing your total deposits, withdrawals, and play time in a clear and transparent manner.
Contact our support team via Live Chat if you need immediate assistance with self-control tools or problem gambling resources.
Register your account today and enjoy a safe, controlled and enjoyable Malaysian online casino experience. From slots and baccarat to Super League Malaysia and EPL betting — all on a platform that puts your well-being first. Use our responsible gambling tools from day one.